Privacy Policy

About us

Torque Motor Finance Limited are a company registered in England and Wales under company registration number 15977929. We recognise that when you choose to provide us with information about yourself, you trust us to act in a responsible manner in our capacity as a data controller and that's why we have put a policy in place to protect your personal information.

We are registered as a data controller with the Information Commissioner's Office with the registration number ZC152015.

Our registered office address is Suite D, 112 Market Street, Westhoughton, Bolton, Lancashire, England, BL5 3AZ.

Torque Motor Finance Limited (FRN 1061143) is an Appointed Representative of Presto Finance Ltd (FRN 984108), which is authorised and regulated by the Financial Conduct Authority. We are a credit broker, not a lender.

We are committed to treating customers fairly and handling personal information responsibly. When collecting and processing personal information, we will seek to ensure that customers receive clear information regarding how their data is used and shared.

How do we use your information?

This policy sets out the information we collect about you, what we do with it and who we share it with. Torque Motor Finance Limited may use information about you as follows:

1. To handle your enquiry and arrange finance for the vehicle you have chosen, including passing your application to our principal firm and to lenders, and helping you complete the documents needed for your finance agreement.
2. If relevant, to assist with the completion of your application for finance.
3. For assessment and analysis purposes. This includes working out your suitability for a credit product based on how you have managed previous and current financial products, your current financial position and how often you have applied for and used credit products such as bank accounts, credit cards, loans and mobile phone contracts. It also includes market and product analysis.
4. If your application is declined by our available lenders, your personal data and information may be passed to a third-party broker or lender for consideration for alternative financial products. We will contact you before this happens giving you all options and allowing you to opt out of this process if you wish. This third party may carry out additional credit reference searches against you.
5. To help us develop and improve our services to you and other customers and protect our interests.
6. We may offer additional products including warranty. If you choose to take one, your personal data and information will be passed to our warranty partner and payment provider for the purposes of providing you with this product. This third party may carry out additional credit reference searches against you.
7. To prevent fraud, financial crime and misuse of our products and services.
8. To allow our service providers and technology partners to support our business operations, systems, communications and record keeping.

The data we collect from you

1. Identity Data includes title, first name, last name, gender, marital status, date of birth, residential status, address, time at address and driving licence details.
2. Employment Data includes current employment status, time in current employment, occupation, payslips, employer name and net monthly income.
3. Vehicle Data includes details of the vehicle you want to finance and, where relevant, your current vehicle, car registration and registered address.
4. Finance Data includes the amount you would like to borrow and any deposit.
5. Transaction Data includes details of products and services you have engaged from us.
6. Contact Data includes email address and telephone numbers.
7. Financial Data includes bank statements and payment card details.
8. Profile Data includes services engaged, your interests, preferences and feedback.
9. Technical Data includes internet protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website.
10. Usage Data includes information about how you use our website and services.
11. Marketing and Communications Data includes your preferences in receiving marketing from us and your communication preferences.

Who we share your information with

We only share your information where we need to, and with organisations that help us arrange your finance or run our business:

• Presto Finance Ltd, our principal firm, which is responsible for our regulated activities.
• Lenders on our panel, so they can consider your application.
• Credit reference agencies (Equifax, Experian and TransUnion) and fraud prevention agencies.
• AutoConvert, the system we use to receive and manage finance applications.
• Our warranty partner and payment provider, only if you choose to take a warranty.
• Our technology and service providers, such as our email, document and website hosting providers, who process data on our behalf.
• Regulators and dispute bodies, such as the Financial Conduct Authority and the Financial Ombudsman Service, where we are required to.

We do not sell your personal information.

Credit searches

When you submit an application through our website, a soft search may be carried out with a credit reference agency. A soft search lets us and our lenders understand your options. It is visible only to you and does not affect your credit score.

If you decide to go ahead with a finance application, the lender will usually carry out a full (hard) credit search. This will be recorded on your credit file and may be seen by other lenders.

The credit reference agencies explain how they use and share personal information in the Credit Reference Agency Information Notice (CRAIN), which you can read at experian.co.uk/crain.

Sharing information for finance applications

Where you apply for finance, we may share your personal information with lenders, finance brokers, credit reference agencies and other organisations involved in the assessment and administration of your finance application. These organisations may use your information to:

• Assess your eligibility for finance
• Verify your identity
• Prevent fraud and financial crime
• Meet legal and regulatory requirements
• Manage any credit agreement entered

Further information regarding how these organisations use your information can be found within their own privacy notices.

Some lenders and credit providers may use automated decision-making processes when assessing finance applications. Where this occurs, the lender or finance provider will be responsible for informing you about their decision-making processes and your rights.

How we use your personal data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

1. Where we need to perform the contract or take steps in order to perform the contract we are arranging for you with a third-party lender to enter into.
2. Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
3. Where we need to comply with a legal or regulatory obligation.
4. Where we have your consent to process your data.

We rely on your consent to send you marketing by email, text message or phone. You have the right to withdraw consent at any time by contacting us using the details below.

Retention of personal information

We will only retain personal information for as long as necessary to fulfil the purposes for which it was collected, including satisfying any legal, regulatory, accounting or reporting requirements.

We normally keep customer records for six years after our dealings with you end, in line with our regulatory obligations. Retention periods may vary depending upon the type of information held and the purpose for which it was obtained. Further details are available on request.

Marketing

We will only send you marketing by email, text message or phone if you have told us you are happy to receive it. You can choose this when you apply, and you can change your mind at any time.

We will not share your details with other companies for their own marketing.

To stop receiving marketing from us, reply STOP to any text message, use the unsubscribe link in any email, or contact us using the details below.

Cookies

Our website uses cookies. Some are needed for the website to work, and others, such as analytics cookies, are only used if you agree. See our Cookie Policy for details.

This Privacy Policy only applies to our website. When you follow a link to another website, you should read that website's privacy policy. We cannot be responsible for the privacy policies and practices of other sites.

Your data protection rights

Under data protection law, you have rights including:

1. Your right of access: you have the right to ask us for copies of your personal information.
2. Your right to rectification: you have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
3. Your right to erasure: you have the right to ask us to erase your personal information in certain circumstances.
4. Your right to restriction of processing: you have the right to ask us to restrict the processing of your personal information in certain circumstances.
5. Your right to object to processing: you have the right to object to the processing of your personal information in certain circumstances.
6. Your right to data portability: you have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
7. Your right to withdraw consent: where we rely on your consent, you can withdraw it at any time.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you. Please contact us using the details below if you wish to make a request.

How do we protect your information?

We take appropriate technical and organisational measures to protect your personal information from unauthorised access, misuse, loss, destruction or damage.

Access to personal information is restricted to those employees, contractors and service providers who have a legitimate business need to access it.

Data sharing and transfers

Where personal information is shared with lenders, brokers, service providers or other third parties, we will take reasonable steps to ensure appropriate safeguards are in place to protect the information.

Some of our service providers may store data outside the UK. Where this happens, we make sure appropriate safeguards are in place, as required by data protection law.

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us by emailing complaints@torquemotorfinance.co.uk or using the details below.

You can also complain to the ICO if you are unhappy with how we have used your data: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF. Helpline: 0303 123 1113. ico.org.uk

We may update this policy from time to time. The latest version will always be on this page.